Policies

Scheduling Appointments

We are committed to your time. We understand that it is precious, and so we make every effort to stick to a schedule that enables all of our patients to be seen on time, so they are able move on with your day. To make this happen, we utilize block scheduling to provide the best, most efficient care. When you call for an appointment, be sure to give all the information about the type of care you and your family members need so that we may schedule the appropriate amount of time.

Family Scheduling

If you would like all your family members to be seen during the same visit, please be sure to ask about scheduling blocks of time for each family member to be seen in one visit.

ASAP List

For those with unpredictable schedules who are unable to arrange an appointment in advance, we will gladly contact you for appointment times available on short notice. We can contact you as frequently as you wish. This approach has worked well for many, enabling everyone to get the care they need. Contact us and ask to be placed on the “ASAP list.”

 

Patient Paperwork

If you are unable to complete patient forms prior to your appointment, please come to your appointment 15 minutes early to allow time for paperwork before you are seen.

 

Emergency Visits

Mouth pain can be unbearable. That’s why we always try to accommodate emergency appointments. Call if you are in any pain.

Appointment Acknowledgment Policy

As a courtesy, we offer text message, email, and phone call reminders regarding upcoming appointments. However, it is ultimately your responsibility to acknowledge and arrive to your committed appointment on time. Appointments are required to be acknowledged two (2) business days in advance to hold appointment times. Appointments that are not acknowledged two (2) business days in advance may be offered to emergency or premier patients, requiring you to wait or reschedule your appointment to a different date or time.

 

Your Appointment Commitment

All scheduled appointments are times reserved especially for you. Any changes to your appointments must be made two (2) business days in advance. Less than two (2) business days notice is considered a short notice broken commitment. If you provide short notice or do not show up for your appointment, it will be considered a broken commitment. Two (2) broken commitments within a 6 month period will result in being placed on our restricted scheduling program.

Click here to learn more about our Appointment Commitment Policy

ON YOUR FIRST VISIT:

For your first visit in our office, you will need to bring:

●Insurance card

●Picture ID (Drivers license, state ID, etc...)

●List of medications currently being taken

Adult New Patient Package (14 years of age and older)

Child New Patient Package (13 years of age and younger)

 

For your convenience, you may wish to download the appropriate Adult or Child New Patient Package (above) and bring in the completed forms.

Once we have you entered into our system, a member of our team will take a full-mouth series of x-rays and document your perio-charting (measurement of the pockets between your teeth and gums). The dentist will do a comprehensive exam and answer all of your dental questions, while working with you to come up with a treatment plan that works best for you and your oral healthcare needs. We will print off a treatment plan for you to take home with you. The treatment plan will list any restorative work you and the dentist discuss along with the cleaning option that is best for you. At this time we will schedule you for any necessary restorative work and your initial cleaning. There are two different types of cleaning and during your exam, your dentist will determine which is best suited for you and your oral health needs. We wait to schedule this until we have seen you and your x-rays to make sure that we have scheduled you for the appropriate level of cleaning required.

 

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 Pittsfield 

Mon - Fri: 7:50am - 5:30pm

      CALL US

Pittsfield Tel: 413-445-6680| Fax: 413-443-3680

Hillcrest Dental Care - Committed to YOU!

© 2017 by Hillcrest Dental Care. All rights reserved.

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788 South Street

Pittsfield, MA 01201

413-445-6680

Dental Care North Adams, MA, Oral Surgeons North Adams, MA, Dentists Pittsfield, MA, Oral Surgeons Pittsfield, MA, Dentists Berkshires